Frequently asked questions

Alpian unifies everyday banking with accessible investment and private banking services in a hassle-free mobile app so that your financial life fits comfortably in the palm of your hand.
And whether you’re an expert or a beginner, our world-class financial advisors are here to guide you to invest affordably, and in ways that resonate with your beliefs, values, needs, and dreams. The combination of human expertise and system intelligence is how we fulfill our promise - to always be at your side on your journey to wealth beyond money.
You can chat with them at any time or book a video call via the app that best suits your schedule.
Yes! On, you’ll find a comprehensive selection of investment articles, videos, and podcasts, along with a two-season email series designed specifically for beginner investors.
We talk about investment convictions and our commitments to developing strong investment portfolios for our clients here.
We’ll never put you into a box. Our role is to help you formulate a strategy that’s not only in line with your investment objectives but reflects your personal preferences.
It’s as easy as opening your Alpian account and selecting the Managed by Alpian investment mandate. Our team of experts are happy to learn about you and your lifestyle so they can build you a customised portfolio designed for long-term resilience and performance.
We show how the investments contribute more to social or environment-related goals. The rule is simple: the higher the number the greater the overall impact. Along with Asteria, we commit to putting you in a position to make informed decisions that keep you away from “Greenwashing”. How much and where you want to make an impact… that decision remains with you.
Ideal if you understand the importance of investing, you are able to delegate the management of your wealth to our financial professionals. The management of your money is at the discretion of Alpian’s wealth managers.
As a new bank, Alpian has recently joined the SWIFT network to facilitate international payments. This network facilitates millions of payments across thousands of banks each day, and each bank must publish Standard Settlement Instructions (SSI) to ensure that payments to their bank are routed correctly. While Alpian has recently published its SSIs to SWIFT, not all banks have updated their internal routing database. Only banks that have updated their routing database to include Alpian’s SSIs will be able to complete a GBP or USD payment to Alpian. While banks will naturally update their SSIs over time, please feel free to contact your bank to ask them to update their SSI database.
lost card
Lost your card?

If you are unable to freeze your card or reach our support through the app, contact us via our lost and stolen card form.

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