Ombudsman
Information for clients of Alpian SA.
As a client-centric investment firm, we consider the satisfaction of our clients to be paramount. Accordingly, in the event that we do not meet your expectations at any time, please let us know immediately. The best way to do this is to contact the Wealth Management Team. Together we endeavour to find a way to resolve the issue.
You will find information on Alpian’s complaint management here:
However, if you are not able to reach an amicable solution with Alpian through this process, you can contact the Swiss Banking Ombudsman. This is the Ombudsman service responsible for complaints against Alpian in Switzerland, and it is a neutral information and mediation agency.
Swiss Banking Ombudsman
Bahnhofplatz 9
Postfach
8021 Zurich
Switzerland
Phone (8:30 a.m. – 11:30 a.m.):
+41 43 266 14 14 (German / English)
+41 21 311 29 83 (French / Italian)
Further information on the Ombudsman’s office and its mediation process can be found on the Swiss Banking Ombudsman website.